Shipping policy

📦 Shipping Fees

· South Korea: Free shipping on all orders
· Japan: $10
· East Asia (Hong Kong / Taiwan / Macau / China): $11
· Southeast Asia (Singapore / Malaysia / Vietnam / Indonesia / Philippines): $13
· Oceania (Australia / New Zealand): $20
· North America (USA / Canada): $30

※ Shipping fees are calculated per order.
※ Some promotional or special items may have separate shipping fees.
※ For countries not listed above, please contact us before placing an order.

🧾 Customs, Duties & Taxes

· All shipments are made on a DDU (Delivered Duty Unpaid) basis.
· The product price and shipping fee do not include import duties, customs fees, or local taxes (including VAT).
· All applicable charges upon delivery are the sole responsibility of the recipient.
· Regulations and thresholds vary by country — please check with your local customs authority prior to ordering.
· Orders that are refused due to unpaid duties will not be eligible for a refund of the shipping fee.

🚚 Delivery Time

· Typically 7–14 business days, excluding weekends and holidays.
· Delivery times may vary depending on destination and local courier.

🛠 Processing & Support

· Orders ship on business days (Mon–Fri, excluding Korean public holidays).
· Customer Service Hours: Mon–Fri, 10:00 AM – 5:00 PM (KST)